Your visitors are done talking to robots.
HumanDesk places trained, real human agents on your website's live chat — replying on your behalf, in your voice, all day or all night. No canned scripts. No "I don't understand that." Just people, helping people.
Bots read scripts. Our agents read the room.
Visitors can tell in the first sentence whether they're talking to a person. Real agents build trust, handle the question nobody scripted for, and know when to just say "let me find out for you."
Agents, not answer trees
Every reply is written live by a trained person reading your product info, your policies, and the actual question being asked.
Coverage that fits your hours
Business hours, extended hours, or full 24/7 — agents are scheduled around when your visitors actually show up.
Escalation to WhatsApp
When a conversation needs to move off the widget, agents hand it to WhatsApp seamlessly — no lost context, no repeated questions.
Trained on your business
Before going live, agents are briefed on your products, tone of voice, pricing, and the questions you get asked most.
Works with your widget
Agents log into the live chat tool you already have installed — Intercom, Tidio, Zendesk, or a custom widget. Nothing for your visitors to notice.
Weekly reporting
You get a plain-English summary of what visitors are asking, how fast agents responded, and where conversations turned into sales.
Live in four steps
Share access
You add HumanDesk as an operator on your existing live chat tool — no new widget to install.
We brief the agents
Agents study your site, FAQs, pricing and tone so replies sound like they came from your own team.
Agents go live
Real people start answering chats during your chosen coverage hours, from day one of your plan.
You get the report
Weekly summaries show what was asked, how it was handled, and what to brief agents on next.
Plans built around coverage hours, not gimmicks
Every plan includes real human agents, WhatsApp handoff, and weekly reporting. Pick the coverage your traffic actually needs.
Starter
For sites getting steady daytime traffic.
- Shared human agent
- Coverage: Mon–Fri, 9am–6pm
- Unlimited chats / month
- WhatsApp & email handoff
- Weekly performance report
Growth
For sites that can't afford to miss a chat.
- Shared human agents
- 24/7 Coverage
- Unlimited chats / month
- Custom scripts & FAQ briefing
- Real-time handoff alerts
- Weekly performance report
Enterprise
For high-traffic sites and multi-brand teams.
- Dedicated agent team
- 24/7 coverage
- Unlimited chat volume
- Multi-language agents
- Dedicated account manager
- CRM integration & monthly strategy call
Need a plan between these? Tell us your monthly chat volume in the form below and we'll scope it.
Questions we get on the first call
Yes. Every chat on your widget is answered by a trained human agent during your covered hours. We don't route conversations through an AI chatbot at any point.
No. During onboarding we brief agents on your products, pricing, policies and tone using whatever you already have — your site, help docs, or a short call. You can update the briefing anytime.
We work inside the chat tool you already have installed, including Intercom, Tidio, Zendesk, Crisp, and most custom-built chat widgets. If you're not sure yours is supported, ask us in the form below.
When a conversation is better continued off the widget — for example to send a document or follow up later — the agent moves it to WhatsApp without the visitor having to repeat themselves.
During covered hours, agents aim to pick up new chats within a minute or two. Response targets are agreed as part of onboarding and reported on weekly.
Yes. Plans are billed monthly and you can move up, down, or adjust coverage hours ahead of your next billing cycle.
No setup fee, and no long-term lock-in — plans run month to month. Enterprise plans can be scoped with a longer term if that suits your team.
Outside covered hours, your widget can show a simple offline message or leave-a-message form — agents pick those up as soon as coverage resumes, or you can upgrade to 24/7.
Tell us about your website
Share a few details and we'll come back with a coverage plan and pricing scoped to your traffic — usually within one business day.
+1 515 506 5269
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